B&Q are running low on these however. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. No virgin media wall socket; Options. I don't work for Virgin Media. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Bits and bytes. WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. I have looked everywhere but can't seem to find one. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don’t have a virgin media socket on my wall; Options. Account - Mobile. You have at least tested the ringing capacitor issue in the diagnostic process. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Plug the cables into the hub. Hi I have ordered a quick start kit and don't have a virgin media wall socket. I think there’s something missing to the Virgin Media wall socket in my flat. Switched On Families. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. So, a 50 minute broadband, TV and phone. If however the socket itself has been removed you will need assistance. on 31-12-2021 10:47. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. But I. Virgin Media; My Virgin Media; Shop;. I've looked for an external box but cannot. Virgin Media Wall Socket Example 2. The Openreach sockets do not work for Virgin Media. But I have actually managed to get through to the technical team over chat. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. The wall socket is - 5109379. 68K; 345; 502; Alex_RM. Switched On Families. Connect the Hub’s power cable with the blue tab. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Look for an omnibox on the outside of your property and try and trace the cable. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Pop the power cable into a nearby plug socket, and turn it on. He could see the set up I already had. That is a rooftop aerial outlet for Freeview TV. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. I can’t find wall socket that is compatible with the cable. Phone. I have received my quick start-up kit. I can only find the TV socket. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. 168. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Browse Virgin Media Virgin Media Community. Just wondering if anyone knows of any better powerline. Like the TV cable we have too. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. #12. Explain what needs to be done and book an engineer visit. 0 Kudos Reply. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The Hub 3 has arrived but the broadband spli. You dont need a new router just for the test the Computer will connect directly. You will only have been sent a QuickStart pack if the premises previously had VM. I've had a quickstart and they sent it but there is no previous virgin connection. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). I'm here to share knowledge, I don't work for Virgin Media. I don't work for Virgin Media. 0 Kudos Reply. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Disappointing but not unexpected. I bought a powerline adpator that states can support up to 1ghz but at tops it was giving me 100MB which is worse than the wifi. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. kkd1. on 01-02-2023 14:26. Account - Cable. The cable going in will be a double. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. I've got the same problem as above. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. - 5201249. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. I'm a Very Insightful Person, I'm here to share knowledge. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Feb 22, 2022. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Wall socket issue in QuickStart, set up and connections Friday; Top. The OUT terminal from the Technetix isolator has a terminator cap on it. The internal wall boxes are mostly oblong. Thanks to everyone who replied to my question about removing old telephone boxes and wire. I spoke to 3 customer service people yesterday and none could help. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Unscrew the white cable with the black collar. These are the parts I could find, they were screwed into the end on the coaxial cable. on 15-02-2022 10:03. Back a step. on 05-04-2023 09:20. Kit arrived today…no wall box so unable to install. Learn more. I don't think you have understood the problem! 1. Call the Pre-installation and delivery team on 0800 052 1734. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Turn on your TV and get connected. My Virgin Media App. There is a cable on the right of the box coming from the outside. Need a Virgin Media Wall Socket Go to solution. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. 0 Kudos. Hi there , welcome to our forum and thanks for your post. Browse Virgin Media Virgin Media Community. Turn on and start the Box. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Entertain me; Broadband Deals. on 05-09-2023 20:36. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I'm very sorry you don't have the wall socket. Sign in . 2 weeks ago - last edited 2 weeks ago. I was happy and my kids were waiting for internet but unfortunately no wall socket. How do I book an engineer to come out - 5345632. My pc is uptaris with my wife card i get about 300-400. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Learn more. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. - 5156775. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. There are 10 types of people: those. Manage Your Account. Not all properties have a socket. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. #1. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Quickstart is the quickest and easiest way to setup our services. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. No, the ethernet cable is for a wired device if you have one. however as you still get a line from the wall socket there's a chance the migration has not completed yet. Has anybody ripped thes out and not disturbed the internet phone. No virgin media wall socket mattz1106. When phone connected to the wall socket, no dial. I'm due to have Virgin Media installed next weekend with both TV & broadband services. Call the Pre-installation and delivery team on 0800 052 1734. com. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. Learn more. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. Security matters. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The hub got delivered on time as promised. Virgin Phone Switchover. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. please - 5241140Call the Pre-installation and delivery team on 0800 052 1734. on 21-08-2023 20:36. Just moved in to new (rental) flat. 11-11-2022 12:53 - edited 11-11-2022 12:58. My Virgin Media App. Plug into the Virgin Media wall socket. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Browse Virgin Media Virgin Media Community. You have at least tested the ringing capacitor issue in the diagnostic process. Broadband Deals. Virgin Media; My Virgin Media;. No virgin media wall socket in QuickStart,. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Choose the best spot for your wifi hub. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Explain what needs to be done and book an engineer visit. Push fit the VM-supplied lead onto the socket. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. 4 weeks ago. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I can only find the TV socket. Virgin media wall socket for broadband is not what js shown on the installation guide. Any help much appreciated, could a mod please help? 0 Kudos Reply. Switched On Families. I have also checked outside and there is no box either on my property or on my boundary wall. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. 2. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I ordered a broadband only package because it said I could self install the kit. I'm a Very Insightful Person, I'm here to share. If you're not a customer, and you're looking to check if we supply your address, you can check here. Hi team. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Check outside for the omnibox (brown or grey) and trace the cables to the inside. The closest I could find was this, which. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). ThanksThe box and cables may have been removed by the previous occupiers. Explain what needs to be done and book an engineer visit. Don’t plug the power cable into a plug socket yet. It should be free of charge. Wow. Step 3 - Label the box – a letter came with the. Account - Mobile. I wanted. 0800 052 1734-----Damaged Wall socket. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I don't see a virgin media wall socket. The package was delivered but there is no wall socket for me to plug into. The Openreach sockets do not work for Virgin Media. Sign in . Stream from Virgin Media. There’s even no BT wall socket. 14-08-2023 16:02 - edited 14-08-2023 16:05. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. There is a cable coming from outside into my - 5368947. VM BB TV Landline. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Actually it is not a box it is just a cover to cover up the splitter behind it. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. My Virgin Media App. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. I just moved into a new apartment, and bought a broadband from virgin media. No virgin media wall socket. I moved house with my family and we wanted to move to Virgin Media. I don't work for Virgin Media. The OUT terminal from the Technetix isolator has a terminator cap on it. I’ve tried calling but the people I’m connected to keep hanging up. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. If however the socket itself has been removed you will need assistance. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Hi Virgin Media, I'm also having the exact same problem. I'm currently renovating my living room, including the electrics. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. We can certainly look to get an engineer booked in for you. There is a long wire and plastic boxes. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Tudor. Just joined. 168. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. When phone connected to the wall socket, no dial. There must have been a previous installation or you would not have been offered a self install. Account - Cable. thanks - 5353271. The metal box in photo 3 looks like a likely contender. Look for the omnibox outside and trace the cable inside. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. I wanted to check with people on here before trying to get an engineer in, just. 0 KudosVery poor advice. 2: Seeker. I have tried to contact vm but I don’t have a landline number so they w. Options. Hub 3. Virgin Phone Switchover. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Phone. However, I do not have any of the specified wall sockets available. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. ” I did not get a silver terminator cap in my packaging to send back. RedTomato said: I removed my Virgin cable about a month ago. Networking and WiFiNo virgin media wall socket in QuickStart, set up and connections 4 hours ago; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday Broadband issues - 3 engineer visits, goes down for hours at a time in Networking and WiFi yesterday 2 Separate Accounts at 1 Address & Questions in Networking and WiFi yesterdayIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Go to solution. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Push the white cable with the black label into the Hub. Got my virgin media self install kit but I don't have a virgin socket. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I was never asked if I had a wall box. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. But I don't think I have any Virgin Media Wall sockets in my house. Account - Mobile. 1 ACCEPTED SOLUTION. The box and cables may have been removed by the previous occupiers. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Account - Mobile. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Well I can't seem to find anything like that and the closest thing I can find is a. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Connect the new TV box. Virgin Media don’t do any Fibre connections to inside the house. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. I have virgin media 1ghz. those who understand binary and those who don't and F people out of 10 who. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. But the metal isolator box looks like it might be the wrong way around. You should be able to do it on a call to CS. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Stay safe online. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Account - Cable. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Tudor. Manage Your Account. Customer since 1993. Whichever is the most suitable. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Thank you. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Could I get someone to come - 5400021 Hello. If possible, I would like to get rid of this rather ugly white. That is a Virgin telephone socket. My Virgin Media App. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. Stream from Virgin Media. It probably goes into another room in the house. Phone. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. I'm a Very Insightful Person, I'm. - 5156775. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Call the Pre-installation and delivery team on 0800 052 1734. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. All forum topics; Previous topic; Next topic; 1 REPLY 1. I would get virgin to do it. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosJust like the other posts- I do not have a virgin media wall box. Push the red label end of the white cable, into the wall socket. Step 2. If you do have a socket you can post a photo here. Broadband. Turn on and start the hub. Tudor. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. Browse Virgin Media Virgin Media Community. All forum topics; Previous topic; Next topic; 2. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin Mobile. The wall socket is currently in the living room and I need it moved to another room. No Virgin media wall socket on. James-30 wrote: ». Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. I need to arrange for an engineer. Broadband and TV deals. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. . There is a wire within the box but it’s too short to reach and also does n. Please help - 5208212. We're here to help.